🎯 Project Objective
To improve communication between drivers and riders, leading to better service quality and user satisfaction.
Getir Driver-Rider Chat
To improve communication between drivers and riders, leading to better service quality and user satisfaction.
👩💻 Implementation
I led the design and integration of the messaging feature, which allowed direct communication within the app.
🚀 Impact
This feature resulted in a 10% reduction in call costs and significantly enhanced user engagement by facilitating efficient query resolution.
Driver-Rider core chat flow
In app chat toast notifications